Support · FAQ
Do I need an Apple Watch?
Yes. Apple Watch is required to record jump rope workouts. Use the iPhone companion to review workouts and explore additional features. Check the App Store listing for current device and operating-system requirements.
What is free, and what requires paid access?
Jump Rope Fit is free to download and includes Apple Watch workout recording and jump counting. Fitness Insights and Community require a subscription or an eligible existing purchase. See the app and App Store for current offers and local prices.
How does Jump Rope Fit use Apple Health?
With your permission, Jump Rope Fit saves workouts to Apple Health and uses health data for workout statistics. To review access on iPhone, open Settings > Privacy & Security > Health > Jump Rope Fit, or open Health > your profile > Apps > Jump Rope Fit. On Apple Watch, open Settings > Health > Apps > Jump Rope Fit. Reading and saving permissions are separate.
How do I connect to Strava?
On iPhone, open Jump Rope Fit > More > Connections > Strava. Connect your Strava account and allow workout uploads. New qualifying workouts recorded after connecting can upload automatically. If upload permission is missing, reconnect Strava and grant it.
Can I upload an older workout to Strava?
Yes. While connected to Strava, open the workout detail screen, find Connections, and tap the Strava status. If it shows Pending, follow the prompt to add the workout. Workouts with minimal or no jumping may not qualify for upload.
Why is a workout or its health data missing on iPhone?
First check that the workout was saved on Apple Watch and appears in Apple Health. Review Jump Rope Fit's Health permissions on both devices, including workout access and the data you want to read or save. Missing data does not by itself identify which permission is disabled. If the workout still does not appear, contact support with your app version and device details.
Are my workouts shared publicly?
Community sharing is optional. Shared workouts can include jump count, duration, and calories and are stored using Apple's CloudKit. Review the Privacy Policy for details about community data, analytics, and third-party services. Contact contact@jumpfit.com with privacy questions.
How do I restore a previous purchase?
Use the Apple Account associated with the purchase, then open Jump Rope Fit on iPhone > More > Support > Restore Purchases. If paid access is still missing, contact contact@jumpfit.com. Do not send your password or payment-card details.
Why aren’t my heart rate or calorie stats showing?
With your permission, Jump Rope Fit saves workouts to Apple Health and uses health data for workout statistics. To review access on iPhone, open Settings > Privacy & Security > Health > Jump Rope Fit, or open Health > your profile > Apps > Jump Rope Fit. On Apple Watch, open Settings > Health > Apps > Jump Rope Fit. Reading and saving permissions are separate.
How do I adjust my watch’s sensitivity for tracking jumps more accurately?
Adjust your watch’s jump sensitivity in the app. Tap Settings > Jump Detection to select a new sensitivity. This is helpful for heavy ropes, speed jumps, or limited wrist movement.
Why are my calorie counts inaccurate during workouts, and how can I fix it?
Review access to active and resting energy in the Health permissions on both iPhone and Apple Watch. These permissions affect which data is available to the app. If the figures still look wrong, contact support with your app version, device details, and the affected workout.
Why might my jump count be off, especially with weighted or speed ropes?
Jump accuracy can vary depending on the type of rope you use. Boxer-style ropes with moderate weight tend to work best, as their balance and resistance naturally encourage consistent wrist movement and smooth rotations. Some lightweight speed ropes or heavier ropes with minimal handle movement may result in less consistent tracking. We recommend experimenting with different ropes to find one that complements both your style and the app’s tracking capabilities.
What kind of jump rope works best with the Jump Rope Fit app?
We recommend using a PVC rope—often referred to as a boxer rope. It offers the best balance of speed, control, and feedback, making it perfect for most jump rope workouts tracked in the app.